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Shipping & Returns

Shipping Information

We deliver your orders via international air mail for orders outside of Japan and via domestic mail for orders within Japan.
Orders are processed and shipped within 3 business days.
Please expect delivery within 4-12 business days from ship date for international orders.
In case your ordered product is out of stock, we will contact you either by phone or by email within 2 business days.
Please note: All international orders may be subject to applicable import taxes, custom duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. Please contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If you are ordering from a country that is not found on our countries served or if you are experiencing problems completing your order or if you prefer an express delivery, please contact us via the form below.

contact us

Returns and Exchanges

We will accept returns and exchanges only when your received item is different from your original order or your item is faulty.
No refunds will be made.
We will pay your returning shipping fee if it is due to our error.

Please contact us via email (info@healinglabel.com) within 7 days of delivery if you need a return and/or exchange.
We will give you instructions about a return (shipping address, etc.) then.
Please allow up to 30 days to receive a replacement.

Items should be returned in their original product packaging.

Please contact us via our inquiry form or write us an email to info@comfort-m.com for orders and inquiries.

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